SHIPPING:
Thanks to our Paketshop Partnerships with Hermes, DHL, DPD, GLS, and UPS, we can ship every order made between the hours of 9:00 am to 5:00 pm across Europe within a maximum of 1 to 2 hours after completing the order. We offer our customers the opportunity to choose their preferred handler from the 5 top package handlers in Germany and across Europe. Shipping rates are calculated based on existing market rates generated from our package partners’ current pricing data.
SHIPPING CLASSES
Heavy Products (HP): Products with a total weight exceeding 10 kilograms. Products within this shipping class are shipped and delivered with a fixed cost per unit ordered. The cost varies depending on the shipping method selected based on the delivery address.
(product examples are: Carton of fish, carton of plantains, carton of yams, Packs of drinks, 10 & 20kg bags of grains and powder products, gallons of cooking oils and other liquids).
Fresh Products: Products in this shipping class are mainly fresh vegetables that can be shipped and delivered within a maximum of 2 – 3 working days without any change to the quality and originality of the product. The shipping rate for this class is calculated based on table rates. (product examples are: cassava, yams, taro, cocoyams, plantains, okra, peppers, sweet potatoes, and all other leafy and tuber vegetables).
Perishable Products: This shipping class includes all products which require a minimum storage temperature of -18 degrees Celcuis. This product class is only available for shipping/delivery to home addresses within the listed cities and postcodes.Shipping rate for this class is calculated based on table rates.
(product examples are: Fresh-Frozen fish and other seafood, fresh/smoked Beef and Beef parts, fresh/smoked Poultry, and other fresh meaty products).
- Karlsruhe Postcode: 76006, 76131, 76133, 76135, 76137, 76139, 76149, 76185, 76187, 76189, 76199, 76227, 76228, 76229
- Rastatt Postcode: 76437
Non-Perishables: This shipping class is for all other product categories with a minimum lifespan of 3 months and can be shipped and delivered to all our available shipping destinations. The shipping rate for this class is calculated based on table rates.
SHIPPING OPTIONS/DELIVERY OPTIONS
Local shipping
Our Local shipping/Delivery options are designed to offer customers who reside within the specified postcodes (local postcodes) in the Baden-Wurttemberg region delivery options and shipping rates as follows
- Order Fresh- Frozen meat and seafoods online
- Same day home delivery service
- Free Shipping and same day home delivery
- Order fresh products online
- Pay online and Pick-up at a time and date of your choice in any of our store locations.
- Carrier Service Home delivery service
Shipping Rates
- €4.99 per unit of HP shipping class
- Table rates: As from €4.99 depending on order amount.
- Free shipping + Home delivery for order amounts above €150
- Free pick up.
National Shipping
National shipping rates and delivery options apply to every region within the existing national territory of Germany. delivery/shipping options are:
Order Fresh- Frozen meat and seafoods onlineSame day home delivery serviceFree Shipping and same day home delivery- Order fresh products online
- Pay online and Pick-up at a time and date of your choice in any of our store locations.
- Carrier Service Home delivery service
Shipping rates
- €10.99 per unit of HP shipping class
- Table rate: as from €4.49 calculated as percentage from total order amount.
- Free Pick_up
Euro Shipping
Euro shipping rates and delivery options apply to shipping destinations in the listed European countries: Belgium, Denmark, France, Luxemburg, Monaco, Netherlands, Austria, Poland, Italy, Croatia, Romania, Slovenia, Slovakia, Hungary, Czechia.
Shipping options and rates are as follows:
Order Fresh- Frozen meat and seafoods onlineSame day home delivery serviceFree Shipping and same day home deliveryOrder fresh products onlinePay online and Pick-up at a time and date of your choice in any of our store locations.- Carrier Service Home delivery service
Shipping rates
- €15.99 per unit of HP shipping class
- Table rate: as from €6.49 calculated as percentage from total order amount.
| Shipping Zones(IP Based) | Shipping Class | Order Categories | Shipping cost/delivery options |
|---|---|---|---|
|
Local Baden-Baden Postcode: 76530, 76532, 76534 Rastatt Postcode: 76437 |
Heavy Products(HP) Perishables (frozen fish and meat products) Fresh products Nonperishables (cosmetics and all others) |
Orders from €20 to €75 |
●€4,99 per product. €4,99 +/- HP or pick up €4,50 +/-HP or pick up Free + Home delivery +/- HP Free In-store Pick up in any of our stores(pick up point selection: Date and time inclusive) |
|
National (every other location within Germany) |
Heavy Products Fresh products nonperishables (cosmetics and all others) |
——— Orders from €20 to €50 |
€10,99 per product 19% of order amt +/- HP 18% of order amt +/- HP 17% of order amt +/- HP 16% of order amt +/- HP 15% of order amt +/- HP 14% of order amt +/- HP 13% of order amt +/- HP |
|
EUROPE Belgium, Denmark, France, Luxemburg, Monaco, Netherlands, Austria |
Heavy Products Fresh products non-perishables (cosmetics and all others) |
Orders from €20 to €50 |
€15 per product 30% of order amt +/- HP 28 % of order amt +/- HP 26% of order amt +/- HP 24% of order amt +/- HP 22% of order amt +/- HP 21% of order amt +/- HP 20% of order amt +/- HP |
| Courier service | ● Inside Afrika delivery service |
● Inside Afrika delivery service ● GLS ● Hermes ● Dhl |
Refund policy
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has elapsed, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be unopened
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria have been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Sale and clearance items
Only regular-priced items may be returned, unfortunately, sale or clearance items cannot be returned.
Shipping items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: Inside Afrika, Gottesauer Str. 3, 76131 Karlsruhe, Germany. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form
This document was last updated on July 2, 2021