Frequently Asked Questions - Inside Afrika Afro-Markt

Delivery & Shipping

What are delivery Charges?

Delivery rates are calculated based on existing market rates generated from our package partners’ current pricing data. The cost varies based on your location and shipping zone. For more information visit the shipping page.

What is the estimated Delivery Time?

Deliverable items usually reach you within just 1-2 working days (Monday- Saturday) and 3 to 4 working days for customers in the wider European area with Hermes, DHL, UPS, or DPD parcel shipping.

When will my order Arrive?

You can always see the current delivery status of an order under My Account.

We always show you the delivery time directly on the respective item before you place your order.

Items in stock usually reach you within 1-2 working days (Monday- Saturday) via Hermes parcel shipping.
We deliver in-stock shipping items packed within 2-3 working days (Monday- Saturday) with Hermes 2-man teams to the desired installation location in your home. Hermes communicates the delivery date by email and SMS and calls 1 hour before delivery. Please always include the recipient’s email address and mobile phone number. Hermes live tracking is available to you on the day of delivery.

Please note: Delivery may be delayed by one working day if there is a Sunday or public holiday between the order and delivery. If freight forwarding items are sent directly from the supplier, they will only be delivered to the curb.

How and Where do I Track my Order?

Track Order

Will my parcel be charged customs and import charges?

Do you ship internationaly?

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RETURNS AND WARRANTY

30-day Return policy

How Do I get a return?

Do I get a full Cash Back on returns?

What is your international return policy?

Are Returns free of charge?

Can I return Fresh and Frozen Products?

PRODUCTS And SPECS

Which Items can I Order in the webshop?

You can order the entire range of products which are categorized in the Inside Afrika Store. These items are available to you at your current order rate. All items can be found in the shop, from vegetables, drinks, Body and Hair care, confectionery, and food products.

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